Frequently Asked Questions
Everything you need to know about shopping at Ideas
What are the standard shipping times for domestic and international orders?
Domestic orders within Pakistan are typically delivered within 3 to 5 working days. International shipping times vary by destination, generally taking 7 to 10 working days, excluding any customs processing time.
How can I track the status of my order?
Once your order is dispatched, you will receive a confirmation email and SMS containing a tracking number. You can use this number on our logistics partner's website to monitor your shipment in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for unused items with original tags and packaging. If you receive a defective or incorrect product, you can exchange it at any Ideas outlet or through our online customer service portal.
Which payment methods do you accept?
We accept a variety of payment options including Cash on Delivery (COD) within Pakistan, Credit/Debit cards (Visa and Mastercard), and popular digital wallets to ensure a seamless checkout experience.
How do I ensure I am choosing the correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it against our specific garment dimensions, as fits may vary between our Unstitched, Ready-to-Wear, and Western collections.
Are the colors of the products accurate on the website?
While we strive to display colors as accurately as possible, actual colors may vary slightly due to screen resolutions, photographic lighting, or the device you are using to view the products.